1. Introduction
Welcome to Villa-Care.es (“Villa‑Care”, “we”, “our”, “us”). By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this site.
2. Services
Villa‑Care provides property management and related services, including but not limited to key holding, cleaning, laundry, maintenance, pool and garden care, guest support, and associated services. All services are subject to availability and may vary depending on location and client requirements.
3. Client Responsibilities
Clients must provide accurate information and ensure that access to their property is available as agreed. Clients are responsible for informing us of any changes to contact details, property access arrangements, or special requirements. Sharing of usernames, passwords, or private access credentials to restricted areas of this website or client portals is strictly prohibited.
4. Booking and Payment
Service bookings must be confirmed in writing (including email). Payment terms, rates, and any additional charges will be outlined in your service agreement or invoice. Unless otherwise agreed, invoices are payable within the period stated on the invoice. Late payments may incur interest or administrative fees.
5. Liability
Villa‑Care will exercise reasonable care and skill in delivering services. However, we are not liable for:
- Indirect, incidental, or consequential losses.
- Losses arising from delays, cancellations, or changes caused by events beyond our reasonable control.
- Actions or omissions of third‑party suppliers or contractors.
Nothing in these Terms & Conditions limits or excludes liability where such limitation or exclusion is not permitted under applicable law.
6. Intellectual Property
All content, images, logos, text, and materials on this website are owned by or licensed to Villa‑Care and are protected by copyright and other intellectual property laws. You may not copy, reproduce, distribute, or modify any content without our prior written consent.
7. Website Access and Changes
We reserve the right to modify, suspend, or discontinue any part of the website or services at any time without prior notice. We do not guarantee uninterrupted or error‑free access to the site.
8. GDPR & Data Protection
Villa‑Care acts as a Data Controller for personal data collected via this website and in the course of providing services, in accordance with the EU General Data Protection Regulation (GDPR) and applicable Spanish data protection laws.
8.1 Types of Data Collected
We may collect and process the following categories of personal data:
- Contact details (name, address, telephone number, email).
- Property details and access information.
- Service history, invoices, and payment information.
- Communication records (emails, messages, call notes).
8.2 Legal Basis for Processing
We process personal data on the following legal bases:
- Contractual necessity – to provide property management and related services.
- Legal obligation – to comply with tax, accounting, and regulatory requirements.
- Legitimate interests – to manage our business, improve services, and maintain security.
- Consent – where required for specific activities (e.g. marketing communications).
8.3 Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to meet legal or regulatory requirements, or to resolve disputes. When data is no longer required, it will be securely deleted or anonymised.
8.4 Data Sharing
We may share personal data with trusted third‑party providers (such as accountants, IT providers, or specialist contractors) where necessary to deliver our services or meet legal obligations. All such parties are required to handle data securely and in accordance with GDPR.
8.5 Your Rights
Under GDPR, you have the right to:
- Access your personal data.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data where legally permissible.
- Restrict or object to certain types of processing.
- Request data portability in a structured, commonly used format.
To exercise these rights, please contact us using the details in the “Contact” section below.
9. Cookies
This website may use cookies and similar technologies to improve user experience, analyse traffic, and remember preferences.
9.1 Types of Cookies
- Essential cookies – required for basic site functionality.
- Performance cookies – used to analyse how the site is used.
- Functionality cookies – used to remember user preferences.
9.2 Cookie Consent
Where required by law, we will request your consent before placing non‑essential cookies on your device. You can manage or disable cookies through your browser settings, although some features of the site may not function correctly if cookies are disabled.
10. Third‑Party Links
This website may contain links to third‑party websites. We are not responsible for the content, security, or privacy practices of such sites. We recommend reviewing the terms and privacy policies of any third‑party sites you visit.
11. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of Spain. Any disputes arising from or related to the use of this website or our services shall be subject to the exclusive jurisdiction of the courts of Alicante.
12. Contact
For questions regarding these Terms & Conditions, GDPR, or data protection, please contact:
Villa‑Care Property Services
Email:
Phone: +34 711 08 73 17
13. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the website after changes are published constitutes acceptance of the revised Terms & Conditions.